Terms and Conditions

GENERAL TERMS AND CONDITIONS

I. GENERAL PROVISIONS

1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), by:

Wintercamping s.r.o.

Company ID No.: 22389172

Registered office: Zajíčkova 77, Brandýsek, 27341, Czech Republic

Email: wintercampingcz@gmail.com

Website: www.wintercamping.cz

(hereinafter referred to as the “Seller”).

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and any natural person who enters into a purchase agreement either outside their business activities as a consumer or in the course of their business activities (hereinafter referred to as the “Buyer”) through the online interface available at www.wintercamping.cz (hereinafter referred to as the “Online Store”).

3. These Terms and Conditions form an integral part of the purchase agreement. Any provisions agreed separately in the purchase agreement shall prevail over these Terms and Conditions.

4. These Terms and Conditions and the purchase agreement are concluded in the Czech language.

II. INFORMATION ABOUT GOODS AND PRICES

1. Information about goods, including the prices and main characteristics of individual products, is provided for each product in the Online Store catalogue. Product prices include value added tax, all related fees and the costs of returning goods which, by their nature, cannot be returned by ordinary post. Product prices remain valid for as long as they are displayed in the Online Store. This provision does not preclude the conclusion of a purchase agreement on individually negotiated terms.

2. All product listings in the Online Store catalogue are for information purposes only, and the Seller is not obliged to enter into a purchase agreement for the goods displayed.

3. Information about the costs of packaging and delivering goods is published in the Online Store. The packaging and delivery costs stated in the Online Store apply only to goods delivered within the territory of the Czech Republic.

4. Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the Seller and the Buyer.

5. We are not registered for VAT.

III. ORDERING AND CONCLUSION OF THE PURCHASE AGREEMENT

1. The Buyer shall bear any costs incurred through the use of means of distance communication in connection with concluding a purchase agreement (internet connection charges and telephone call charges). These costs do not differ from the standard rates.

2. The Buyer may order goods in the following ways:

• Through their customer account, if they have previously registered in the Online Store;

• By completing the order form without registering.

3. When placing an order, the Buyer selects the goods, the quantity, and the payment and delivery methods.

4. Before submitting an order, the Buyer has the opportunity to check and amend the information entered in the order. The Buyer submits the order to the Seller by clicking the “Submit Order” button. The Seller considers the information provided in the order to be correct. For an order to be valid, all mandatory fields in the order form must be completed, and the Buyer must confirm that they have read these Terms and Conditions.

5. Immediately upon receipt of an order, the Seller shall send the Buyer an acknowledgement of receipt to the email address provided when placing the order. This acknowledgement is automatic and does not constitute the conclusion of a contract. The Seller's current Terms and Conditions are attached to the acknowledgement. The purchase agreement is concluded only when the Seller accepts the order. Notice of acceptance of the order is sent to the Buyer's email address. / Immediately upon receipt of an order, the Seller shall send the Buyer an acknowledgement of receipt to the email address provided when placing the order. This acknowledgement constitutes the conclusion of the contract. The Seller's current Terms and Conditions are attached to the acknowledgement. The purchase agreement is concluded when the Seller confirms the order by email to the Buyer.

6. If the Seller is unable to meet any of the requirements specified in the order, the Seller shall send an amended offer to the Buyer's email address. The amended offer shall be regarded as a new proposal to conclude a purchase agreement, and the purchase agreement shall in such a case be concluded when the Buyer confirms acceptance of the offer to the Seller's email address specified in these Terms and Conditions.

7. All orders accepted by the Seller are binding. The Buyer may cancel an order until notice of the Seller's acceptance of the order has been delivered to the Buyer. The Buyer may cancel an order by telephone or by contacting the Seller at the email address specified in these Terms and Conditions.

8. If an obvious technical error occurs on the Seller's part when displaying the price of goods in the Online Store or during the ordering process, the Seller is not obliged to supply the goods to the Buyer at that manifestly incorrect price, even if an automatic acknowledgement of receipt of the order has been sent to the Buyer under these Terms and Conditions. The Seller shall notify the Buyer of the error without undue delay and send an amended offer to the Buyer's email address. The amended offer shall be regarded as a new proposal to conclude a purchase agreement, and the purchase agreement shall in such a case be concluded when the Buyer confirms acceptance by email to the Seller.

IV. CUSTOMER ACCOUNT

1. Based on registration in the Online Store, the Buyer may access their customer account. The Buyer may order goods through their customer account. Goods may also be ordered without registration.

2. When registering a customer account and ordering goods, the Buyer is obliged to provide accurate and truthful information. The Buyer must update the information in their customer account whenever it changes. The Seller considers the information provided by the Buyer in their customer account and when ordering goods to be correct.

3. Access to the customer account is secured by a username and password. The Buyer must maintain the confidentiality of the information required to access their customer account. The Seller shall not be liable for any misuse of the customer account by third parties.

4. The Buyer is not entitled to permit third parties to use their customer account.

5. The Seller may terminate a customer account, particularly if the Buyer has not used it for an extended period or if the Buyer breaches their obligations under the purchase agreement or these Terms and Conditions.

6. The Buyer acknowledges that their customer account may not be available continuously, in particular due to necessary maintenance of the Seller's hardware and software or that of third parties.

V. PAYMENT TERMS AND DELIVERY OF GOODS

1. The Buyer may pay the purchase price of the goods and any delivery costs under the purchase agreement by the following methods:

• Bank transfer to the Seller's bank account No. 1027199894/5500, held with RB;

• Payment card (cashless payment);

• Cash on delivery upon handover of the goods;

• Cash or payment card upon personal collection at the Seller's premises;

• Cash or payment card upon personal collection at the parcel pick-up point at Poděbradská 29, Prague 9.

2. Together with the purchase price, the Buyer is obliged to pay the Seller the agreed packaging and delivery costs. Unless expressly stated otherwise below, the term “purchase price” also includes the costs associated with delivery of the goods.

3. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 14 days of the conclusion of the purchase agreement.

4. In the case of payment through a payment gateway, the Buyer shall follow the instructions of the relevant electronic payment provider.

5. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.

6. The Seller does not require any deposit or similar advance payment from the Buyer. Payment of the purchase price before the goods are dispatched does not constitute a deposit.

7. Under the Act on the Registration of Sales, the Seller is obliged to issue a receipt to the Buyer. The Seller is also obliged to register the payment received online with the tax administrator or, in the event of a technical failure, no later than 48 hours thereafter.

8. Goods are delivered to the Buyer:

• To the address specified by the Buyer in the order;

• Through a parcel pick-up point at the address selected by the Buyer;

• By personal collection at the Seller's premises.

9. The delivery method is selected during the ordering process.

10. Delivery costs, depending on the method of dispatch and receipt of the goods, are specified in the Buyer's order and in the Seller's order confirmation. If a delivery method is agreed upon at the Buyer's special request, the Buyer bears the risk and any additional costs associated with that delivery method.

11. If, under the purchase agreement, the Seller is obliged to deliver the goods to a location specified by the Buyer in the order, the Buyer must accept the goods upon delivery. If, for reasons attributable to the Buyer, the goods have to be delivered repeatedly or by a method other than that specified in the order, the Buyer must pay the costs associated with repeated delivery or with the alternative delivery method.

12. When receiving goods from the carrier, the Buyer must check that the packaging is intact and immediately report any defects to the carrier. If the packaging is damaged in a way that indicates unauthorised interference with the shipment, the Buyer is not obliged to accept the shipment from the carrier.

13. The Seller shall issue the Buyer with a tax document (invoice). The tax document is sent to the Buyer's email address. / The tax document is enclosed with the delivered goods.

14. The Buyer acquires ownership of the goods upon payment of the full purchase price, including delivery costs, but no earlier than upon receipt of the goods. The risk of accidental destruction, damage or loss of the goods passes to the Buyer when the Buyer takes possession of the goods or at the time when the Buyer was obliged to accept the goods but failed to do so in breach of the purchase agreement.

VI. WITHDRAWAL FROM THE PURCHASE AGREEMENT

1. A Buyer who has entered into a purchase agreement outside the scope of their business activities as a consumer has the right to withdraw from the purchase agreement.

2. The withdrawal period is 14 days:

• From the date of receipt of the goods;

• From the date of receipt of the final delivery of goods, where the agreement concerns several types of goods or delivery in several parts;

• From the date of receipt of the first delivery of goods, where the agreement concerns regular recurring deliveries of goods.

3. Among other cases, the Buyer may not withdraw from a purchase agreement concerning:

• The provision of services if they have been fully performed with the Buyer's prior express consent before expiry of the withdrawal period, and if the Seller informed the Buyer before conclusion of the contract that the Buyer would thereby lose the right to withdraw;

• The supply of goods or services whose price depends on fluctuations in the financial market beyond the Seller's control which may occur during the withdrawal period;

• The supply of alcoholic beverages that can be delivered only after thirty days and whose price depends on fluctuations in the financial market beyond the Seller's control;

• The supply of goods customised according to the Buyer's wishes or for the Buyer's personal needs;

• The supply of goods liable to deteriorate rapidly, as well as goods that have been irreversibly mixed with other goods after delivery;

• The supply of goods in sealed packaging which the Buyer has removed from their packaging and which cannot be returned for hygiene reasons;

• The supply of audio or video recordings or computer software if the Buyer has broken the original seal or packaging;

• The supply of newspapers, periodicals or magazines;

• The supply of digital content not supplied on a tangible medium, if it was supplied with the Buyer's prior express consent before expiry of the withdrawal period and the Seller informed the Buyer before conclusion of the contract that the Buyer would thereby lose the right to withdraw;

• Other cases specified in Section 1837 of the Civil Code.

4. To comply with the withdrawal deadline, the Buyer must send notice of withdrawal within the withdrawal period.

5. To withdraw from the purchase agreement, the Buyer may use the model withdrawal form provided by the Seller. The Buyer shall send the notice of withdrawal from the purchase agreement to the Seller's email or postal address specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.

6. A Buyer who has withdrawn from the agreement is obliged to return the goods to the Seller within 14 days of withdrawal. The Buyer bears the costs of returning the goods to the Seller, including where the nature of the goods means that they cannot be returned by ordinary post.

7. If the Buyer withdraws from the agreement, the Seller shall refund all payments received from the Buyer, including delivery costs, without undue delay and no later than 14 days from withdrawal, using the same payment method. The Seller may refund the payments using a different method only if the Buyer agrees and incurs no additional costs as a result.

8. If the Buyer chose a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller shall refund the delivery costs only up to the amount corresponding to the least expensive delivery method offered.

9. If the Buyer withdraws from the purchase agreement, the Seller is not obliged to refund the payments received before the Buyer returns the goods or provides evidence that the goods have been sent back to the Seller.

10. The Buyer must return the goods to the Seller undamaged, unused and clean and, if possible, in their original packaging. The Seller may unilaterally set off a claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.

11. The Seller is entitled to withdraw from the purchase agreement if stocks have been exhausted, the goods are unavailable, or the manufacturer, importer or supplier has discontinued production or importation of the goods. The Seller shall promptly inform the Buyer at the email address specified in the order and, within 14 days of notification of withdrawal from the purchase agreement, refund all payments received under the agreement, including delivery costs, using the same payment method or another method designated by the Buyer.

VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt. In particular, the Seller is liable for ensuring that, at the time the Buyer receives the goods:

• The goods have the characteristics agreed upon by the parties or, in the absence of such an agreement, the characteristics described by the Seller or manufacturer or reasonably expected by the Buyer in view of the nature of the goods and the advertising carried out by the Seller or manufacturer;

• The goods are suitable for the purpose stated by the Seller or for the purpose for which goods of that kind are normally used;

• The quality or workmanship of the goods corresponds to the agreed sample or model, if the quality or workmanship was determined according to an agreed sample or model;

• The goods are supplied in the appropriate quantity, measurement or weight and comply with applicable legal requirements.

2. The Seller's obligations arising from defective performance shall apply at least to the same extent as those of the manufacturer. Otherwise, the Buyer is entitled to assert rights arising from defects in consumer goods that appear within twenty-four months of receipt.

3. If a period of use is specified on the goods sold, on their packaging, in the instructions accompanying the goods or in advertising, in accordance with other legal regulations, the provisions concerning a quality guarantee shall apply. Under a quality guarantee, the Seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a specified period. If the Buyer has legitimately notified the Seller of a defect, the period for exercising rights arising from defective performance and the guarantee period shall not run for as long as the Buyer is unable to use the defective goods.

4. The provisions in the preceding paragraph of these Terms and Conditions do not apply to goods sold at a lower price in relation to the defect for which that lower price was agreed, to wear and tear caused by normal use, to used goods in relation to defects corresponding to the degree of use or wear and tear they had upon receipt by the Buyer, or where this follows from the nature of the goods. The Buyer is not entitled to rights arising from defective performance if the Buyer knew of the defect before receiving the goods or caused the defect themselves.

5. If a defect occurs, the Buyer may submit a complaint to the Seller and request:

• Replacement with new goods;

• Repair of the goods;

• An appropriate reduction in the purchase price;

• Withdrawal from the agreement.

6. The Buyer has the right to withdraw from the agreement:

• If the goods have a material defect;

• If the goods cannot be used properly due to repeated occurrence of a defect or defects after repair;

• If the goods have numerous defects.

7. A breach of contract is material if the party in breach knew or must have known when entering into the contract that the other party would not have concluded the contract had it foreseen such a breach.

8. In the case of a defect constituting a non-material breach of contract (regardless of whether the defect can be remedied), the Buyer is entitled to have the defect remedied or to receive an appropriate reduction in the purchase price.

9. If a remediable defect occurs repeatedly after repair (usually the third complaint concerning the same defect or the fourth complaint concerning different defects), or if the goods have numerous defects (usually at least three defects at the same time), the Buyer has the right to request a reduction in the purchase price, replacement of the goods or withdrawal from the agreement.

10. When making a complaint, the Buyer must inform the Seller which remedy they have chosen. A change of choice without the Seller's consent is possible only if the Buyer requested repair of a defect that proves to be irreparable. If the Buyer does not choose their remedy for a material breach of contract in time, they shall have the same rights as in the case of a non-material breach of contract.

11. If repair or replacement of the goods is not possible, the Buyer may request a full refund of the purchase price by withdrawing from the agreement.

12. If the Seller proves that the Buyer knew of the defect before receiving the goods or caused it themselves, the Seller is not obliged to satisfy the Buyer's claim.

13. The Buyer may not make a complaint about discounted goods on the grounds of the defect for which the goods were discounted.

14. The Seller is obliged to accept complaints at any of its premises where acceptance of a complaint is possible, or at its registered office or place of business. The Seller must issue the Buyer with written confirmation stating when the Buyer exercised the right, the substance of the complaint and the method of resolution requested by the Buyer. The Seller must also issue confirmation of the date and method of resolving the complaint, including confirmation of the repair and its duration, or written reasons for rejecting the complaint.

15. The Seller or an authorised employee shall decide on the complaint immediately or, in complex cases, within three working days. This period does not include the time reasonably required for a professional assessment of the defect, depending on the type of product or service. The complaint, including remedying the defect, must be resolved without undue delay and no later than 30 days from the date on which the complaint was lodged, unless the Seller and the Buyer agree on a longer period. Failure to meet this deadline constitutes a material breach of contract, and the Buyer has the right to withdraw from the purchase agreement. A complaint is considered to have been lodged when the Buyer's expression of intent to exercise their rights arising from defective performance reaches the Seller.

16. The Seller shall inform the Buyer in writing of the outcome of the complaint.

17. The Buyer is not entitled to rights arising from defective performance if, before receiving the goods, the Buyer knew that the goods were defective or caused the defect themselves.

18. In the case of a justified complaint, the Buyer is entitled to reimbursement of reasonably incurred costs associated with making the complaint. The Buyer may assert this right against the Seller within one month after expiry of the guarantee period; otherwise, the court may refuse to grant it.

19. The Buyer has the right to choose the method of resolving the complaint.

20. The rights and obligations of the contracting parties concerning defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and by Act No. 634/1992 Coll., on Consumer Protection.

21. Further rights and obligations of the parties relating to the Seller's liability for defects are governed by the Seller's Complaints Procedure.

VIII. CORRESPONDENCE AND DELIVERY OF NOTICES

1. The contracting parties may deliver all written correspondence to each other by email.

2. The Buyer shall send correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall send correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

IX. PERSONAL DATA

1. All information you provide in the course of our cooperation is confidential and will be treated as such. Unless you give us written consent, we will not use your personal data for any purpose other than the performance of the contract, with the exception of your email address, to which commercial communications may be sent, since the law permits this unless you opt out. These communications may relate only to similar or related goods, and you may unsubscribe at any time in a simple manner (by sending a letter or email or by clicking the link in the commercial communication). Your email address will be retained for this purpose for three years from the conclusion of the last contract between the parties.

2. More detailed information about personal data protection can be found in our Privacy Policy HERE.

X. OUT-OF-COURT DISPUTE RESOLUTION

1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No. 000 20 869, website https://adr.coi.cz/cs, is the competent body for the out-of-court resolution of consumer disputes arising from a purchase agreement. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and the Buyer arising from a purchase agreement.

2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (the Regulation on Online Dispute Resolution for Consumer Disputes).

3. The Seller is authorised to sell goods on the basis of a trade licence. Trade licensing supervision is carried out by the competent trade licensing authority within the scope of its powers. Among other things, the Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, to the extent specified by law.

XI. FINAL PROVISIONS

1. All arrangements between the Seller and the Buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase agreement contains an international element, the parties agree that the relationship shall be governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.

2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the Seller's website, in particular copyright in its content, including the layout of the website, photographs, videos, graphics, trademarks, logos and other content and elements, belong to the Seller. Copying, modifying or otherwise using the website or any part thereof without the Seller's consent is prohibited.

4. The Seller shall not be liable for errors resulting from interference by third parties with the Online Store or from its use contrary to its intended purpose. When using the Online Store, the Buyer must not employ procedures that could adversely affect its operation and must not engage in any activity that could enable the Buyer or third parties to interfere with or use the software or other components of the Online Store without authorisation, or to use the Online Store or any part of it or its software in a manner contrary to its intended purpose.

5. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

6. The purchase agreement, including these Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

7. The Seller may amend or supplement these Terms and Conditions. This provision does not affect the rights and obligations arising during the period in which a previous version of these Terms and Conditions was effective.

8. A model withdrawal form is attached to these Terms and Conditions.

These Terms and Conditions take effect on 25 May 2026.